Business is dominated by those who are forward-thinking. MICHAEL HINSHAW explores the concept of proactive customer engagement. When it's done correctly, proactive engagement makes it easier for prospects to…
Customers are increasingly relying on online reviews. BRIDGET BROWN says it's crucial business owners understand how to handle negative feedback. Reviews matter – it's a topic that's been written…
How do you handle an employee who oversteps the mark? GRAHAM JONES examines the science behind rule breaking and discusses committing 'own goals' in business. "Rules were made to…
The digital marketplace is increasingly crowded for retailers. THOMAS YOUNG explores methods to help your business stand out. Unless you have been stranded on a deserted island, you know…
The pandemic has popularized the use of QR codes. BRIDGET BROWN has observed their widespread adoption by marketers and believes they have a role to play for jewelry retailers…
Resetting seems to have become the buzzword of choice in the past two years. DAVID BROWN explains how to perform a successful internal review of a business. Everything from…
Many businesses still abide by sales principles of yesteryear, with aggressive employee chasing sales under immense internal stress. SUE BARRETT explores the benefits of a more empathetic sales culture. …
Successful businesses are often driven by innovative leaders. PAUL KEIJZER examines the crucial characteristics which define these leaders. There have been endless articles and books written on innovation and…
Good fortunes await many businesses in the holiday period.DAVID BROWN highlights the importance of preparation prior to December trading. It only seems like yesterday you were collapsing exhausted from…
Concerns over inflation and recession can negatively impact consumer mindset. STEVEN VAN BELLEGHEM shares advice on thriving as a retailer in a market populated by sensitive customers. One of…