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Positive signs for Australian retailers amid staffing crisis




Nearly a quarter of retail Australian businesses reported job vacancies in February, a decline of 8.5 per cent from November, according to the Australian Bureau of Statistics (ABS).

The lowest level of reported vacancies in retail was in November of 2021 at 15.9 per cent. In February that figure sat at 23.3 per cent.

ABS head of labor statistics Bjorn Jarvis said job vacancies have decreased by 9 percent from a peak in May of last year after three consecutive quarters of decline.

“Job vacancies in February 2023 were still nearly double what they were three years ago, just before the start of the pandemic,” Jarvis said.

“There is still a very high demand for labor from employers across Australia and across all industries.”

Australian Retailers Association (ARA) CEO Paul Zahra said the number of vacancies remains of great concern.

“During Christmas, retail vacancies are typically abundant due to the high volume, fast-paced nature of trading and the need for additional staff. When we move into the New Year, those positions are no longer required, which results in a reduction in vacancies,” he told. ragtrader,

“We are still concerned about the high number of vacancies and that the rising cost of doing business for retailers may be impacting job vacancies.”

Jewelery industry affected

In Jeweler’s special December issue What Do Jewelers Think? – one of the most commonly cited causes for concern heading into 2023 was staff shortages.

The CEO of The Jewelery Group, Mudit Vora, oversees the operations of Zamels and Mazzucchelli’s and said that the staffing crisis was a significant concern.

“Staffing has been the biggest challenge this year. While we’ve been able to retain most of our staffing in management roles, hiring new team members within the entire organization continues to be the biggest challenge,” he said.

Toby Bensimon, managing director of Shiels, said his company needed to adopt new measures to address the issue.

“Guerrilla tactics have to be employed in these times. Our teams use every interaction with people to spruik the benefits of working in our business,” Bensimon said.

“It has been surprising how well this strategy has worked. We must now seek great people, rather than just placing a job ad and waiting for the resumes to arrive.”

Vora and Bensimon both oversee major chain store operations; however, these frustrations were shared by independent businesses too.

“Labor shortages and the impact staffing issues are having on small business have been well documented in the media,” explained Allison English, owner of Byrnes Jewelers.

“It’s a problem that began in the pandemic and in my experience, hasn’t exactly improved since. It’s been a frustration this year that I can easily see continuing to be a problem in the future unless something drastic changes.”

Zahra said that the only solution he can envision is an increased investment into the labor force.

“The Government is making promising strides, increasing the cap on migration and rolling out a suite of initiatives such as the Work Bonus for pensioners – but we’ve still got work to do,” he said.

“Despite this reduction, labor shortages remain a predominant issue retailers are facing.”

According to the latest figures, the largest quarterly percentage decline in job vacancies belonged to WA, decreasing by 15 per cent.

New South Wales recorded the largest percentage quarterly growth, increasing by 9 per cent.

More reading
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Optimism following February’s retail jewelery analysis
Surprise reversal pattern observed in Australian jewelery sales
Australian jewelery sales steady in December
Sales dip during November for Australian jewelers
Third consecutive month of strong sales for local jewelers





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