Customers are increasingly relying on online reviews. BRIDGET BROWN says it's crucial business owners understand how to handle negative feedback. Reviews matter – it's a topic that's been written…
Business is dominated by those who are forward-thinking. MICHAEL HINSHAW explores the concept of proactive customer engagement. When it's done correctly, proactive engagement makes it easier for prospects to…
Successful businesses are built off the back of fruitful relationships. DAVID BROWN discusses the importance of networking for small business owners. Whenever I mention networking, I often see the…
When faced with the challenge of running a jewelry store, it's easy to fall into a rut. Rich Kizer and Georganne Bender explore simple fixes for struggling salespeople. It's…
After the completion of the well-received Tools of the Trade series, it seems only fitting that the Jeweler should next delve into the men and women who have sharpened…
The heated debate about the future of the international diamond industry continues unabated. ANGELA HAN reflects on recent calls for civility. It's been said by many important historical figures…
The De Beers Group and the Botswana Government have reached an 'agreement in principle' for a new mining contract, bringing an end to months of tense negotiations. State-owned business…
There's optimism in the air for retailers following the latest sales analysis of Australia's independent jewelery stores from Retail Edge, highlighted by a bounce-back. Data from June shows comparative…
The good news has continued for the World Jewelery Federation (CIBJO) with the confirmation of a new partnership with The Birmingham Assay Office (BAO). Described as a 'major milestone'…
The auction of a pearl and diamond necklace with matching earrings, once owned by Princess Diana and known as the Swan Lake Suite, has been canceled – as the…